February 09, 2010
BOCA RATON, Fla –Managed Maintenance, Inc. (MMI), a provider of complete contract management process optimization solutions, has significantly enhanced and extended the functionality of their ONEview™ contract management web portal with the addition of a new Customer Service Request (CSR) management module. The CSR module helps resellers, distributors, systems integrators and OEMs facilitate communication with customers and improve the efficiency of service request processing.
“Customer satisfaction and retention are critical, and our clients look to us to help them take the best possible care of their customers”
.The CSR module provides a convenient, comprehensive, interactive service request tracking and management mechanism. From the minute an online service request is submitted, the CSR module tracks the status of the request every step of the way during processing, from origination through completion. It also automatically records, time and date stamps every communication between the end user and the vendor related to each request. This greatly improves customer service by eliminating ambiguities, confusion and missed communications.
Click here to read the entire press release!
Click here to visit us at www.managedmaint.com
Filed under: Uncategorized | Leave a comment »
Managed Maintenance Blog 