What is a Service Maintenance Contract?

Maintenance Contract Support

Protect Your IT Equipment with a Service Maintenance Contract

Increasingly, over the years, our business world has become more and more reliant on technology. IT systems are an important aspect of any business, providing most of the functionality to run daily operations. When components in the system fail, many business process can come to a halt, and the downtime can result in a substantial loss of revenue for the company. This is why many companies must purchase equipment with warranties; however, they do not necessarily buy a maintenance contract. The thought behind it is that the warranty covers the same things a maintenance contract would, however, that is not always the case.

A maintenance contract covers a lot more than a manufacturer warranty provides. The manufacturer warranties their product to be free of defect during a specified period of time. Should something happen to the equipment, the manufacturer often has no set time frame to respond to the customer’s call or get parts to the customer site, nor responsibility for installation of those parts – it is usually up to the customer. This is where a service maintenance contract becomes invaluable.

The maintenance contract may offer hardware replacement, software upgrades, system backups, and system administration, repair on-site or remote access. It specifies response time and length of contract, and most providers make the contracts fully customizable to meet the customer’s need.

While not all business systems need a service maintenance contract, ones that are essential to everyday operations should definitively have one. With a service maintenance contract you secure timely service response and parts from the provider, while selecting the level of coverage based on the critical nature of the system’s performance. If your business cannot afford being down for 24 hours or more, a maintenance contract is vital to your operations.

So, if you want to ensure your company’s downtime due to system’s malfunction is minimal, dot not rely on the manufacturer warranty alone – a service maintenance contract is your best option.

To learn more about how you can protect your IT assets and your business with IT maintenance contracts, and also about systems you can implement to help you manage them, contact MMI at 561-869-4399 or visit us at www.managedmaint.com


IT Channel News: VAR service portals build tighter customer bonds

The concept of asset management isn’t exactly new, but savvy VARs are building their own customer service portals to keep better tabs on customers’ infrastructure and service contracts and to better anticipate business opportunities. Read More!

Read this ChannelVision Magazine article written by our very own Frank Casillo, MMI Executive Vice President

Macro Managers: Partner Benefits to Contract Management –

“Industry reports have come to the same shocking conclusion: technology and telecommunications sellers are leaving tens of billions of dollars in missed revenue on the table each and every year. What is even more surprising is that the lost opportunity isn’t in missed sales of hardware and services. It’s in the failure to proactively renew service and support contracts – easy sales of services that the customer virtually “has to have” to operate…” View this article!!

To learn more about MMI, visit us today at www.managedmaint.com

Check out this WomenEntrepreneur.com article featuring Tina Lux-Boim – What Boxing–and Sports in General–Can Teach Us

What Boxing–and Sports in General–Can Teach Us – WomenEntrepreneur.com

Posted using ShareThis

Visit us today at www.managedmaint.com

A Business Leader’s Perspective: Achieving a Sustainable Competitive Edge While Building an Annuity-Based Stream of Revenue

Written by: Frank Casillo, Executive Vice President, MMI

For the past several years, companies have been feverishly reducing headcount, heavily controlling unnecessary costs and delaying important investment decisions. Unfortunately, the aforementioned hits home for many of us. As the global economy shows glimpses of emerging from recession, the focus in the executive suite is already shifting from cost cutting to recovering top-line growth. This transformation in focus is becoming essential for many companies to establish a distinct competitive advantage and clearly show their customers and prospects that they are positioned to help deliver the solutions needed for the years to come.

The saying goes, “You can’t save your way to prosperity” and business leaders are quickly realizing they must take the roll of growth champions for their corporations, paving the way to develop ideas that differentiate themselves from competitive noise and quickly yield profits. For example, many of us are evaluating to what level we want to commit to cloud computing or which geographical markets are ripe to enter into. Be prepared though, many of these new endeavors will often take an enormous amount of time and energy to fully roll out and difficult to realize an immediate return on investment.

As a technology solution provider you do have options available to champion growth without having to make a huge investment or experience a lengthy delay in ROI. One such option allows you to increase your top-line revenues and profits, quickly gain a competitive edge and provide your customer a service that can help them reduce costs as well as limit detrimental exposures in their business. All of these benefits can be gained by committing to a better service contract management strategy and leveraging the information you already have in house…making it more actionable and intelligent.

Industry reports tell us that there are tens of billions of revenue dollars that are being left on the table each and every year in the technology provider space. The surprising reality is that this lost opportunity is not in hardware sales or application integration but rather the neglect to properly track and effectively renew maintenance contracts. In fact, the current renewal average for technology solution providers hovers around 55%. That leaves 45% going unattended which of course detracts from real revenue opportunities, and also creates critical coverage lapses for your client , leaving the door open for the competition to sweep in and take control of the account.

For those technology solution providers that have and/or are planning to build a better service contract management strategy, there are 3 steps that you can take to help you achieve optimal performance and provide value back to your clients for years to come. They are 1) Commit to a strategy, 2) Integrate a portal and process to serve as the success pillars and 3) Extend the practice to your client. Let’s take a closer look at each of these in order:

1) Commit to building a strategy and having a company champion
Service contract management cannot be a secondary effort. It is imperative that you have an executive sponsor that leads a team that is focused on your service contract management practice. Your strategy should include rolling out quick revenue generators first such as upcoming renewals, warranty conversions and contract consolidations. Next move into enterprise sweeps, multi-vendor solutions and the introduction of new value-add service offerings to differentiate yourself from the competition.

2) Integration of a portal and process to create a single source for the management of information

Investing in a portal that will act as your singular point for managing assets and contracts will help you ensure that your data transforms into actionable information which in turn provides you additional intelligence about your client’s business and your selling trends. Automation allows for minimizing errors and increased functionality provides benefits such as tracking asset/contract lifecycles, customized reporting and proactive marketing notifications.

3) Extend your services and portal to your clients to help them manage their assets and develop on-going IT lifecycle plans

When you provide access to your portal, your customers will now have a tool that helps them simplify the process of tracking their capital investments and associated support. This will give you a competitive advantage when your clients need assistance with planning future investment decisions. It is also a great way to shield out competition from gaining access to your client and taking away selling opportunities from you.

Whether you elect to build a strategy on your own or leverage an experienced advisor to implement a proven solution with you, an intelligent contract management tool, coupled with a time-tested methodology will dramatically increase your business potential. Benefits include increased efficiency, improved customer relationships and establishment of a recurring revenue stream.

Visit Us Today at www.managedmaint.com

MMI Launches New Online Customer Service Request Management Module

February 09, 2010

BOCA RATON, Fla –Managed Maintenance, Inc. (MMI), a provider of complete contract management process optimization solutions, has significantly enhanced and extended the functionality of their ONEview™ contract management web portal with the addition of a new Customer Service Request (CSR) management module. The CSR module helps resellers, distributors, systems integrators and OEMs facilitate communication with customers and improve the efficiency of service request processing.

“Customer satisfaction and retention are critical, and our clients look to us to help them take the best possible care of their customers”
.The CSR module provides a convenient, comprehensive, interactive service request tracking and management mechanism. From the minute an online service request is submitted, the CSR module tracks the status of the request every step of the way during processing, from origination through completion. It also automatically records, time and date stamps every communication between the end user and the vendor related to each request. This greatly improves customer service by eliminating ambiguities, confusion and missed communications.

Click here to read the entire press release!

Click here to visit us at www.managedmaint.com

Register Today For MMI’s Executive Webinar Series Part Four: How To Help Customers Write A Maintenance RFP That Makes Sense For You!

Join MMI for the final segment of our Four Part Executive Webinar Series. If you have been following us on our previous webinars, you will have a good understanding of how important People, Process and Technology are in your maintenance business. Hopefully you have been able to put into practice some of the suggestions we have provided, but we are not done there! The next step is to help your customers write an RFP that shows your competitive differential, expands the reach of your opportunity and ultimately helps you to win the business with that customer.

Join us Thursday, February 18th at 11:30am EDT and in just a half-hour, we’ll show you how you can help your customers write a maintenance RFP that works for you.

In this session, you will learn how to:

– Write a proposal that helps you to ‘mine’ the current opportunity
– Suggest the right questions that will highlight your company’s expertise
– Win your customers business